Frequently asked questions

🔍 How to Find Your Order Using the Skiddle Order Finder Tool

To quickly locate your ticket order, use the Skiddle Order Finder Tool available at:

👉 www.skiddle.com/orders/orderfinder.php

📝 Information Required to Locate Your Order

To successfully retrieve your order, please enter all of the following information exactly as it was used at checkout:

• Surname (last name of the person who placed the order)

• Last 4 digits of the payment card used to make the purchase

• Phone number provided at the time of booking

• Total order amount (e.g. £28.50)

💡 Make sure all the details match exactly with what was entered when the order was placed.

📄 What You'll See Once Your Order is Found

Once your order is located, you will be able to view:

• The email address used to place the order

• The purchase date of your tickets

• Instructions on how to access your tickets

• A guide on how to update your email address, if needed

❗ Troubleshooting: "Order Not Found" Message

If you receive an "Order Not Found" error, try the following steps:

• Double-check all entered information for typos or errors

• Confirm you’re using the correct payment card details

• Ensure you are entering the exact amount you were charged, including pence (e.g. £28.50, not £28)

• Try any alternative phone numbers or email addresses you may have used during booking

Still need Support?

Contact Options

Use the Skiddle Chatbot 💻

The Skiddle Chatbot is the quickest and most efficient way to reach us. It ensures your query is directed to the correct department and logs the exact time you attempted to contact us.

To start a chat:

1. Visit their Help Center: https://help.skiddle.com/

2. Click the Skiddle logo in the bottom right-hand corner.

3. Select "Send us a message".

4. Answer a few short questions to help categorize your query.

Once submitted, a member of their team will pick up your message as soon as possible.

Call Skiddle 📞

If you prefer speaking with someone over the phone, you can call Skiddle Customer Support at:

Phone Number: 03333 01 0101

Phone Line Opening Hours:

• Monday: 10:00 AM – 4:30 PM

• Tuesday: 9:30 AM – 3:45 PM

• Wednesday: 10:00 AM – 4:30 PM

• Thursday: 10:00 AM – 4:30 PM

• Friday: 9:30 AM – 4:30 PM

• Saturday: Closed

• Sunday: Closed

Important: Calls made outside of these hours will not be answered. Please call during operating times for assistance.

Email Skiddle ✉️

You can also reach Skiddle Customer Support via email.

Email Address: ​custcare@skiddle.com

When emailing us, please include the following details to help us resolve your query faster:

• Your order number (if applicable)

• Event name, event date, and event time

• Your full name

• Your postcode

• The last 4 digits of the card used for your purchase

Providing complete information helps Skiddle to speed up their response time.

Payment Taken but No Ticket Received? Money has been taken but no tickets?

Step 1: Check Your Email Address Make sure you check the email address used to place the order, especially if you:

• Used an old email account (e.g. one linked to Facebook or Apple ID)

• Have multiple email addresses

• Haven't received a confirmation email in your usual inbox

📥 Also check your Junk or Spam folder, as your confirmation email may have been filtered. Step 2: Resend Your Confirmation Email You can resend your email confirmation at any time:

• ✅ Visit: How do I resend my confirmation email?

You can send it to the same email or an alternative address. Step 3: Signed Out as a Guest? No problem! If you checked out as a guest:

• You can still access your tickets by setting up a Skiddle account linked to your purchase email.

• 👉 Click here to create an account in just a few steps.

Step 4: Use the Order Finder Tool If you:

• Can’t find your order

• Are having trouble logging into your account

Use our Order Finder Tool:

• 🔍 Access the Order Finder

Step 5: Need Urgent Help for an Event Happening Today? If your event is today, please get in touch with us immediately: 📞 Call: 03333 01 01 01 💬 Start a Live Chat: Use our chatbot available on the website To help us find your order faster, we may ask for the following:

• A screenshot of your bank statement

• Showing the exact amount debited

• And the date the transaction was made

Make sure sensitive information is obscured, and only relevant transaction details are visible.

You will be able to exchange your tickets for your event wristband at our Ticket Exchange day on Thursday 21st August at The Red Lion on Park Street

Please click the links below for further support or other questions relating to you ticket purchase from Skiddle

Ticket Access & Delivery | Skiddle Customer Support | Ticket Re-Sell